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HISTORY

MDSI was initially established in 1983 as an outreach project of the Liverpool Migrant Resource Centre.to provide settlement and re-settlement services for migrants and refugees residing in Campbelltown, Camden and Wollondilly. In 1987 it incorporated as an independent organisation called Campbelltown Migrant Services Association (CMSA) and in 1993 changed its name to Macarthur Migrant Resource Centre (MMRC).

In 2004 we launched our new name Macarthur Diversity Services Inc. (MDSI) reflecting our commitment to providing new and innovative services throughout the Macarthur region. Based on an integrated service delivery system our programs are specifically tailored to meet the needs of the community through four broad service areas including child, family, youth and aged. We believe that our strength is in our diversity of services and staff. We offer a selection of 13 settlement and community services, we employ staff fluent in over 15 community languages from over 18 cultural backgrounds, we have volunteers fluent in over 14 community languages and 20 cultural backgrounds.

MDSI is:

client focused
supports the development of people’s skills by furthering their potential
promotes the equitable distribution of resources and access to services
values and promotes recognition of diversity
embraces the values of community
delivers high quality services

MISSION

Our mission is to assist disadvantaged and marginalised people by providing services that:

Facilitate acceptance and inclusiveness
Develop individual, family and community resilience
Build enduring relationships

PRIORITIES AND OBJECTIVES

Our priorities for 2008 – 2012 are to:

Increase our capacity to support the community
Ensure our long term viability
Strengthen our partnerships with the community
Improve organisational quality, accountability and governance

COMPLAINTS, FEEDBACK AND SUGGESTIONS

To ensure that MDSI is constantly improving we actively seek feedback from our clients and key stakeholders. We rely on a variety of feedback mechanisms to ensure we are providing high quality services that are relevant and responsive to our clients. We have client evaluation forms, client surveys, group activity survey's, carer questionnaires and other informal feedback processes all designed to ensure that we delivery high quality programs and services.

We would value hearing what you think about our services, this helps us to tailor and improve our services. Complaints will be addressed by the appropriate line manager with any action taken reflecting our commitment to providing the best for our clients.