contact us

Community Services

To make enquiries regarding any of our community services please call 02 4627 1188.

CALD Family Settlement

Our CALD Family Settlement program addresses the needs of families from culturally and linguistically diverse backgrounds towards improved safety, health, education and social life with:

  • information and support
  • advocacy and referral
  • goal oriented casework
  • information on local resources and facilities
  • information regarding rights, entitlements, responsibilities and complaint procedures
  • help with enrolling in school and English Language Courses
  • help with recognition of overseas qualifications
  • help obtaining legal advice and assistance
  • social and educational groups

This service is for permanent residents who have arrived in the last five years as humanitarian entrants or family stream migrants.

Funded by the Australian Government, Department of Social Services.

CALD Family Workers

The CALD Family Workers provide assistance to families from CALD backgrounds with children 0 to 12.

Our workers can help with:

  • parenting support and education
  • referrals to other services
  • family advocacy
  • vulnerable families with children aged up to 0-12 years
  • supported playgroup
  • short term case management
  • positive parenting programs

Funded by the NSW Government, Family and Community Services.

Children & Parenting Program (CAPP)

MDSI’s Children & Parenting Program (CAPP) offers families with children aged 12 and under the following services:

Supported Playgroups

Families attending our playgroups can expect activities designed to increase carer/child relationships. We provide a learn through play environment for children and encourage parents to get involved with their children’s play and development.

Parenting Programs

Triple P Program: Triple P assists in improving the relationship between parents/carers and children, it also gives practical advice on strategies for common issues parents face. Delivered via five scheduled weekly group sessions and three phone sessions, arranged at a convenient time for you.

Circle of Security: Circle of security is a relationship based program designed to enhance attachment security between parents and children. Delivered via eight scheduled weekly group sessions.

Personalised Case Management

CAPP also offers advice and referral services through our family workers, assisting families to overcome obstacles and reach their identified goals.

Family Friendly Activities

We also offer social outings during school holiday breaks, such as family movies, picnics and trips to museums or the zoo.

Funded by the Australian Government, Department of Social Services.

Claymore Child & Family Connect (CCFC)

Claymore Child and Family Connect (CCFC) supports families with children 0 - 8 years old.

CCFC listens to families, and helps community members to connect with organisations and services that help families in the areas of wellbeing, communication and cohesion, social support, child development, learning and literacy, school readiness and much more!

CCFC workers operate from the CCFC van, delivering regular street outreach across the Claymore area. Residents are welcome to approach the CCFC van directly, or contact the project Coordinator to find out how CCFC can best help.

Funded by the NSW Government, Family and Community Services.

Complex Case Support Services

Complex Case Support (CCS) delivers specialised and intensive case management services to humanitarian entrants with exceptional needs. Commencing nationally in October 2008, the program provides flexible, tailored and localised responses to meet the individual needs of each case. CCS is specifically targeted at supporting clients whose needs extend beyond the scope of core settlement services (such as the Humanitarian Settlement Services (HSS) program and the Settlement Grants Program (SGP)). The program is designed to work in partnership with settlement and mainstream services to address the often significant barriers these clients face in settling in Australia.

Humanitarian Services Panel

CCS services are delivered nationally through the Humanitarian Services Panel. The panel comprises 38 organisations which have demonstrated experience in providing case management services to humanitarian entrants and are able to provide services on a needs basis.

MDSI has now been approved to deliver services through the Humanitarian Services Panel; some of the most vulnerable people in our community are helped to overcome the extreme difficulties they face in settling into a new country.

Client Eligibility

CCS has three main client groups:

  • Refugee entrants
  • Special Humanitarian Program entrants
  • Protection visa holders and persons who hold or have held a Temporary Protection visa.

Clients are eligible for services for up to five years after their arrival in Australia. Flexibility may be shown to this timeframe in exceptional circumstances.

How to refer a client to the services

Anyone can refer a client for CCS assessment including:

  • DIAC funded service providers
  • Commonwealth, state or territory government agencies
  • Community and health organisations
  • Volunteer groups
  • Self referral.

** MDSI has two approved Complex Case Management practitioners **

Financial & Material Assistance

MDSI offers a range of support options to help with financial and material difficulties for low-income families and individuals who are struggling to make ends meet. Services include assistance with utility bills such as electricity, telephone, water and natural gas.

Generalist Case Worker

The Generalist Case Worker addresses the needs of communities and individuals from culturally and linguistically diverse backgrounds towards improved safety, health, education and social life with:

  • Goal oriented Case Work
  • Information on government and non-government services
  • Facilitate access to mainstream services
  • Advocacy and referrals
  • Information on local resources and facilities
  • Information regarding rights, entitlements, responsibilities and complaint procedures
  • Help with enrolling in school and English Language Courses
  • Help with recognition of overseas qualifications
  • Help obtaining legal advice and assistance
  • Social and educational groups

This service is for permanent residents who have arrived in the last five years as humanitarian entrants or family stream migrants.

Funded by the Australian Government, Department of Social Services.

HIPPY - Home Interaction Program for Parents and Youngsters

MDSI’s Home Interaction Program for Parents and Youngsters is a two year (60 week) home-based early childhood enrichment program for children aged between 4 to 5 years old who live in the Campbelltown area.

HIPPY helps parents learn many things including:

  • How to be more involved in their child’s learning
  • Understand more about child development and how children learn
  • How to encourage a love of learning in children

HIPPY helps children by:

  • Preparing them for school
  • Building their self-esteem and confidence in learning
  • Providing opportunities to enjoy time with their parent

HIPPY Campbelltown is a free service providing tutors who visit parents/caregivers in their own home to explain the HIPPY activities. The parent and child will then spend 10 – 15 minutes each day, five days a week doing the activities together.

The Home Interaction Program for Parents & Youngsters (HIPPY) is fully funded by the Australian Government through the Department of Social Services.

The Brotherhood of St Laurence holds the license to operate HIPPY in Australia.

Macarthur Heights Community Development Program

The Macarthur Heights Community Development Program exists to create a welcoming environment for families moving into the newly developed estate within Western Sydney University, Macarthur Campus. This program is a collaboration between MDSI, Landcom/Urban Growth and Western Sydney University, Macarthur Campus.

This new estate is rich with culture and has attracted many multi-generational family households. The program aims to cater to all demographics from pre-schoolers to grandparents. Residents enjoy monthly meet and greets, playgroup for parents with pre-schoolers, after school activities for school age children, and social activities for adults including group fitness and outings.

Multicultural Family Worker

This program provides services and resources that assist in enhancing parenting skills and focuses on relationships, education and family counselling. The program also provides activities aimed at helping family members to access local support networks such as playgroups, group work and other activities.

Funded by the NSW Government, Family and Community Services.

No Interest Loan Scheme

Need a new fridge, washing machine or other essential household item? A MDSI No Interest Loan can help you buy what you need.

The No Interest Loan Scheme (NILS) provides interest-free loans up to $1200 for individuals and families living on limited incomes. Loans are safe, and affordable and are completely free of interest and fees.

The application process is easy and the fortnightly repayments can be deducted from Centrelink payments. Loans can be used to purchase necessary household items such as electrical appliances and furniture, car maintenance, educational essentials and medical equipment.

Please note you cannot get a cash loan, pay credit cards, rent, bond or general living expenses.

To apply for a NILS loan you must:

  • be 18 years or older;
  • be the recipient of a Centrelink benefit;
  • have stable accommodation; and
  • be able to meet the repayment amount.

Outreach Services

Gambling Counselling Service

University of Sydney Gambling Treatment Clinic
Phone: 02 9351 1708

Navitas English Classes

by appointment only.

Tax Help


If you are on a low income and want free help filling out your tax return our trained Tax Help volunteer may be able to help you.

What is Tax Help?

Tax Help is a free and confidential service to help people complete their tax returns at tax time. They can also give you advice on how to complete your tax return next time.

Who is Tax Help for?

Tax Help is for people on low incomes including, but not restricted to, those who are also:

  • seniors
  • students
  • people from non-English speaking backgrounds
  • people with a disability
  • Aboriginal and Torres Strait Islander people.

Tax Help is available from July to September and bookings are essential.


MDSI Playgroups are facilitated by qualified staff and are a great opportunity for families to play, learn and interact together as well as connecting with other local families.

Please click here to find a Playgroup in your area.

Youth & Family Support Program

What do we do?

  • We provide early intervention, prevention and support to young people and families.
  • We work together with young people and/or their families and other services to promote positive change in people’s lives.
  • This service is for young people and their families who are having difficulties or are unsure what to do.

Ways that we can provide support

  • Home visits or appointments wherever you feel comfortable
  • Support with: 

- Personal goal setting

- difficulties at home or at school

- parenting support

- relationship issues

- homelessness

- crisis support including financial crisis

- engagement with education and/or employment

- support with finding suitable services for all kinds of issues including mental health issues

- case management

- advice


  • Living in the Macarthur Area.
  • Be a young person between the ages of 12 – 17 years.
  • Be a parent or carer of someone between the ages of 12-17 years.
  • Be from a multicultural background or be living with at least one family member who has a multicultural background.

Self-referrals and referrals from other services welcome.

Funded by the NSW Government, Family and Community Services.

Youth Settlement Worker

Our Youth Settlement Worker provides support to young people between the ages of 12 - 24 from a migrant, refugee or humanitarian background that have been in Australia for less than 5 years. This position aims to effectively engage with a range of young people from CALD backgrounds who may be at risk of disconnecting from their family, community and vocational activity through the provision of programs and activities which will promote self esteem and skill development to stabilise their housing, rebuild family relationships and achieve their goals.

Funded by Australian Government, Department of Social Services.

How to use the ReadSpeaker Listen function

ReadSpeaker allows the text on the website to be read out loud to you. It provides you assistance if you have trouble reading text online. By having the text read out loud to you, you can understand the information on the website more easily. This makes the content more accessible and the website more pleasant to visit. As a user you don’t have to download anything.

How does it work?

Listen to the main content

You simply click the Listen button to listen to the webpage's content:
Screenshot of listen button

An audio player appears (see image below) and ReadSpeaker starts reading the text of the webpage out loud.
Screenshot of the control panel

In the player you can:

  • Pause/restart the reading
  • Stop the reading
  • Use the progress bar to navigate in the audio
  • Adjust the volume
  • Click the settings icon to adjust the behavior of the service
  • Click the download icon to download the audio file
  • Close the player

You can use tab/shift+tab to navigate inside the player and press enter to activate a certain button or link.

Listen to selected text

You can select a part of the text that you want to listen to and then press the pop-up Listen button that appears next to the mouse pointer. When you click the pop-up Listen button, an audio player appears (see the image below) and ReadSpeaker starts reading the text you have selected.
Screenshot of pop-up player


In the settings menu, you can:

  • Choose whether you want to have the text highlighted while read
  • Choose whether you want the text highlighted on a word and sentence basis, sentence only, or word only
  • Choose style and colors for the highlighting
  • Choose whether to display the current sentence at the bottom of the page, with a larger font size and simultaneous text highlighting
  • Choose whether you want the reading speed to be slow, medium, or fast
  • Choose whether you want the page to scroll automatically to follow the highlighted text
  • Choose whether you want the pop-up Listen button to be shown when text is selected
  • Restore all settings to original defaults

You can also listen to the settings by clicking the Listen button at the top right ​​of the Settings menu.

Screenshot of the settings page

Please visit ReadSpeaker's website for more information about online text to speech.

Cafe Kulcha Videos

Below you can watch a selection of our Cafe Kulcha videos.

Disability Services

What is MDSI Disability Services?

MDSI is a not for profit organisation with over 30 years’ experience providing services to diverse communities. MDSI focuses on people from culturally and linguistically diverse backgrounds and is government approved to provide quality, personalised services designed around your needs and goals.

We provide services under the NDIS in the following areas:

  • Support Coordination
  • Plan Management
  • Interpreter/Translation Services
  • Community Participation
  • Assitance with Personal Activities
  • Life Skills Development
  • Group/Centre Activities

Why choose MDSI?

MDSI offers a personalised experience that is centered on your goals and aspirations. Our team is comprised of passionate and professional bilingual care workers to provide you with the best support available. MDSI can match you to a bilingual care worker who is trained in a variety of specialist areas and based on your specific needs, goals and personality alongside the carer’s qualifications and previous experience.

How do I enquire/apply for personalised care from MDSI?

Enquiring could not be easier. Simply call on (02) 4627 1188 to discuss your individual circumstances from where we can give you personalised advice and begin your journey towards a brighter future

The National Disability Insurance Scheme (NDIS)

As the NDSI rolls out across Australia it is important to understand what this can mean for you and your family. If you or a family member is living with a disability and would like to bring a positive change to your daily routine, the NDIS customises care plans around you and your life goals to ensure your personal care needs are met in the best possible way.

What is the NDIS?

The NDIS aims to provide quality care and personalised support to those living with permanent disability. By working closely with the community the NDIS provides relevant support, training programs and other professional assistance to all individuals living with disabilities to enable them to cope with their day-to-day demands allowing them to learn skills to become a valued member of the community.

Check out this video to find out more about the NDIS.

Download MDSI Disability Services Information

Friends of The Manse

Friends of The Manse was established to support and help maintain Macarthur Diversity Services Initiative (MDSI’S) beautiful heritage listed Aged Care Facility – The Manse

The Manse

History of The Manse

The Manse is a heritage listed building located at 32 Lithgow Street Campbelltown. The 19th Century Victorian house was built in 1882 and served as the residence for the Presbyterian Church Minister until it was sold in 1990.

The building was privately owned for 17 years until purchased by Macarthur Diversity Services in 2008. Since 2008 the building has provided a welcoming facility for MDSI’s Aged Care Services and is the venue for twelve Aged Day Care groups, two Social Support groups, three Dementia Respite groups and our Disability group.

The Manse has historical, architectural and aesthetic heritage significance. It also reflects the historical character of our local community as an early Australian country town. As custodians of the building MDSI is committed to restoring and preserving this unique piece of local history.

HERITAGE LISTING Local: LEP 2002 State: Proudfoot: Index No. 58, Category 2 Macarthur Regional Heritage Study: Map 5, No. 61 National trust (NSW): Classified

The Manse 1908

The Manse c1900 (Source: Campbelltown City Library Local Studies Collection 003/003843)

Lithgow House

The Manse today

Friends of The Manse

Since 2008, MDSI has been vigilant with the maintenance, refurbishment and renovation of this grand old building.

These include:

  • Laying a new bitumen driveway and parking area
  • Electrical upgrades
  • Installing a fully renovated commercial standard kitchen
  • The construction of a large undercover area to house MDSI’s buses and to hold outdoor events
  • The construction of a self contained training room with kitchenette and disabled toilets
  • Upgrades to existing toilets to meet disability standards

but more work is needed........ As we get older, we all require a little extra tender loving care and upkeep and our beautiful building is no different.

Friends of The Manse helps MDSI, as a non-profit Organisation and a registered charity, to raise much needed funding to carry out ongoing maintenance and repairs to The Manse and you can help to by:

  • Becoming a member of Friends of The Manse
  • Spreading the word of Friends of The Manse to your family, friends and colleagues
  • By supporting and promoting Friends of The Manse fundraising activities and events
  • Becoming a volunteer
  • Purchasing products and nominating Friends as your charity, from Businesses that financially contribute toward Friends of The Manse
  • Making a donation – MDSI is a registered charity so donations of $2 or more are tax deductible
  • Liking us on Facebook Friends of The Manse

As a Friend of The Manse you will receive:

  • A regular Newsletter which includes information on businesses that support Friends of The Manse
  • Updates on current fundraising activities
  • Information on products and businesses that financially support Friends of The Manse
  • Special invitations to Friends of The Manse events
  • 5% discount at Café Kulcha when you present your Friends membership card

Friends of The Manse membership is open to individuals and Organisations.

For further information on joining Friends of The Manse or to pledge your support please contact Maureen Lonergan on 02 4627 1188 or

Become A Member Of MDSI

If you would like to become a memeber of MDSI just complete and return the application form.

Download Membership Application Form

Submission Confirmation

Thankyou for your submission. We will be in contact with you.

Community Videos

Below you can watch a selection of MDSI's videos.

Aged Videos

Below you can watch a selection of our aged care videos.

Youth Videos

Below you can watch a selection of our youth services videos.

Children Videos

Below you can watch a selection of our child services videos.

MDSI In The News

Below you can download and read MDSI related news and articles in the media.


Below you can read a selection of articles that may be of interest.

Media Releases

Below you can view a summary of our media releases and download the relevant pdf for extended information.


Below you can download a number of zipped albums of mp3 songs recorded by participants of MDSI's Youth programs.

Positions Vacant

Current employment opportunities at MDSI.

Casual Support Worker’s

Do you want to contribute towards helping others within your community? enable people to achieve their goals? improve someone's quality of life? do you speak a second language, or are you bi-lingual/bi-cultural?

If so your skills, qualifications and experience in support work field will make you perfect for this position.

Flexible work hours available.

Essential Criteria

Please submit your current resume to

Posted: Wednesday, 17 May 2017

  • Applications close Friday, 30 June 2017
  • For further information please contact 02 4627 1188

What’s Happening

Here's a list of upcoming events at MDSI...................


MDSI is committed to providing the best possible service but we know things don’t always go the way they should. When this happens we want you to tell us.

You can make a complaint yourself or your partner, family member, friend, carer or anyone else you chose can make and manage a complaint on your behalf. There are also several different ways you can make a complaint.

You can:

  • Contact us in person at Level 3, 171 - 179 Queen Street, Campbelltown
  • Call us on (02) 4627 1188
  • Complete the online complaint form below
  • Complete the Making a Complaint brochure below
  • Send us a letter to P O Box 525, Campbelltown, NSW, 2560
  • Send us an email at
  • Send us a fax on (02) 4628 6068

Note - The translate button on our website will change to language to your preferred one. You can also submit all written complaints in your preferred language.


First Name: Last Name:
Contact No: Email:
Address: Preferred method of contact:

If this complaint is being made on behalf of a service participant, or you would like to nominate a support person to assist you with your complaint, please give name, relationship to service participant and contact details:
Details of complaint (please provide as much detail as possible):
How would you like this complaint resolved?:  

Verification code:  


Download Making a Complaint Brochure

Who you can contact if you are not satisfied with the way your complaint was handled?

If you are not happy with the way we handled your complaint, or you wish to appeal the outcome of your complaint, you can ask for the decision to be reviewed by our Executive Officer. You are also able to contact any of the agency listed below:

Australian Human Rights Commission

Complaints Infoline: 1300 656 419
TTY: 1800 620 241

Ombudsman Office (NSW)

Phone: (02) 9286 1000
Toll Free: 1800 451 524
TTY: 133 677

Family & Community Services, Ageing, Disability & Home Care

Phone: (02) 9377 6000
TTY: (02) 9377 6167

Anti-Discrimination Board (NSW)

Phone: (02) 9268 5555
TTY: (02) 9268 522

Multicultural Disability Advocacy Association

Phone: (02) 9891 6400
National Relay Service: 133 677
Toll Free Phone: 1800 629 072
Telephone Interpreter Service: 131 450

Disability Complaints Service

Phone: (02) 9370 3100
Toll Free: 1800 422 015
TTY: (02) 9318 2138
TTY Toll Free: 1800 422 016

Contact Us

We would like to hear from you whether it would be to enquire about one of our services, make a suggestion, give us a compliment or any other reason. 

Whilst we're committed to providing the best possible service we know things don't always go the way they should. When this happens we want you to tell us. To lodge a complaint, and for further information about our complaints process, please visit our complaints page.

Phone: Email:

Your Message:

Verification code:  

Office Locations

Main Office

Level 3, Suite 2
Campbelltown City Centre
171-179 Queen Street Campbelltown

Phone: (02) 4627 1188
Fax: (02) 4628 6068

Aged Care Services

The Manse
32 Lithgow Street
Campbelltown NSW 2560

Fax: 02 4620 6355

Please let us know if you require the assistance of a language or sign language interpreter.

National Relay Service

If you are deaf, or have a hearing or speech impairment contact us via the National Relay Service: and give the MDSI number you want to call.

MDSI Activity Centre

127 Dumaresq Street
Campbelltown NSW 2560

Café Kulcha

Level 1, City Centre Building
171 – 179 Queen Street
Campbelltown NSW 2560

Phone: 02 4620 0095

Postal Address:

PO Box 525,
Campbelltown NSW 2560

Hours of Operation: Mon - Fri: 8:30am - 4:30pm (closed daily: 1:00pm - 2:00pm)

Privacy Policy

Thank you for visiting Macarthur Diversity Services Initiative (MDSI) web site and reviewing our privacy policy.

This Privacy Policy covers how MDSI collects, holds, uses and discloses your personal information. This Policy applies to all personal information collected by MDSI.

1. Introduction

1.1 Who should read this Privacy Policy?

You should read this policy if you are:

• a service recipient, program participant or client of MDSI
• a parent or legal guardian of a minor (persons under the age of 18) who is a service recipient, program participant or client of MDSI
• a third party service provider funded to deliver services under a MDSI funding agreement
• a person who volunteers at MDSI
• a student undertaking work placement
• a person seeking employment with MDSI
• a person who is or was employed by MDSI
• making a donation to MDSI

1.2 The Privacy Act 1988

Important changes to the Privacy Act 1988 (Cth) commenced on 12 March 2014.

Prior to this date MDSI followed the privacy principles set out in both the Information Privacy Principles (IPPs) and National Privacy Principles (NPPs). As of 12 March 2014, the IPPs and NPPs were replaced by a single set of privacy principles – the Australian Privacy Principles (APPs).

It is the APPs that now regulate how we collect, hold, use and disclose personal information, and how individuals can access and/or correct that information.

1.3 MDSI and your privacy

MDSI is a not-for-profit charity that offers community and support services. MDSI seeks to ensure that our organisation and our services are relevant and accessible. Based on an integrated service delivery system MDSI’s programs are specifically tailored through five broad service areas: Children, Youth, Family, Disability and Aged.

MDSI takes privacy seriously and will only collect, hold, use and disclose your personal information in accordance with the Privacy Act.

If MDSI does not receive personal information about you the Privacy Act will not apply.

1.4 Remaining anonymous or using a pseudonym

MDSI understands that anonymity is an important element of privacy and some individual’s may wish to be anonymous or use a pseudonym when interacting with MDSI.

Where possible, individuals will have the right to remain anonymous or adopt a pseudonym when dealing with MDSI. For example, if you contact our Information Officer with a general query you do not need to provide us with your details. However, for most of our services and activities we need sufficient information to enable us carry out our functions and provide our services and programs.

1.5 Information held by contractors

Under the Privacy Act, MDSI is required to take contractual measures to ensure contracted service providers (including sub-contractors) comply with the same privacy requirements applicable to MDSI.


2. MDSI’s personal information handling practices

2.1 Collection of personal information

Generally, we collect personal information directly from the relevant individual. Sometimes, we may need to collect information about a client from a third party, such as their representative, a parent, carer, guardian or other responsible person or a third party such as a health service provider, government or similar agency or the client's educational institution or workplace. 

We will do this if the client has consented for us to collect the information in this way, or where it is not reasonable or practical for us to collect this information directly from the client (such as in an emergency, because the client is not able to provide the information required or where collection in this way is a reasonable and efficient way to collect the information without inconvenience to the client).

We generally use forms, online portals and other electronic or paper correspondence to collect this information.

Information may be collected directly by MDSI or by people or organisations acting on behalf of MDSI. MDSI may also obtain personal information collected by other Commonwealth agencies, State or Territory government bodies, or other organisations.

MDSI collects and holds a broad range of personal information in records relating to:

• employment and personnel matters for MDSI staff and volunteers (including security assessments)
• the performance of its legislative and administrative functions
• individuals participating in MDSI funded programs and initiatives
• the management of contracts and funding agreements
• the management of audits (both internal and external)
• correspondence from members of the public to MDSI
• compliments and complaints (including privacy complaints) made and feedback provided to MDSI
• requests made to MDSI under the Freedom of Information Act 1982 (Cth)
• the provision of legal advice by internal and external lawyers.

MDSI will not ask you for any personal information which we do not need. The Privacy Act requires that we should collect information for a purpose that is reasonably necessary for, or directly related to, a function or activity of MDSI.

When we collect personal information, we are required under the Privacy Act to notify you of a number of matters. These include the purposes for which we collect the information, whether the collection is required or authorised by law and any person or body to whom we usually disclose the information. MDSI generally provides this notification by having Privacy Notices on our paper-based forms and online portals.

2.2 Kinds of personal information collected and held

In performing its functions, MDSI collects and holds the following kinds of personal information (which will vary depending on the context of the collection):

• name, address and contact details (e.g. phone, email and fax)
• information about your personal circumstances (e.g. marital status, age, gender, occupation, accommodation and relevant information about your partner or children)
• information about your financial affairs (e.g. income details, household expenses, bank account details and information about business and financial interests)
• information about your identity (e.g. date of birth, country of birth, passport details, visa details, drivers license, birth certificates)
• information about your employment (e.g. work history, referee comments, remuneration)
• information about your background (e.g. educational qualifications, the languages you speak and your English proficiency)
• government identifiers (e.g. Centrelink Reference number, Medicare number or Tax File number)
• information about assistance provided to you under MDSI’s funding arrangements

On occasions, a range of sensitive information may also be collected or held about you, including information about:

• your racial or ethnic origin;
• your health (including information about your medical history and any disability or injury you may have)
• any criminal record and/or traffic offence record you may have, and on occasion
• photographs, video recordings and audio recordings

2.3 How MDSI collects and holds personal information

MDSI collects personal information through a variety of different methods including:

• paper-based forms
• electronic forms (including online forms)
• face to face meetings
• telephone communications
• email communications
• communications by fax
• MDSI websites and
• MDSI social media websites.

MDSI holds personal information in a range of paper-based and electronic records.

All reasonable steps are taken to keep secure any information that is held about individuals.

MDSI employees and volunteers are obliged to respect the confidentiality of any personal
information held by us and are provided with training and information on the APPs.

2.4 Purposes for which personal information is collected, held, used and disclosed

MDSI collects personal information for a variety of different purposes relating to its functions and activities including:

• providing services to client
• performing its employment and personnel functions in relation to MDSI staff and volunteers
• performing its legislative and administrative functions
• policy development, research and evaluation
• complaints handling
• program management
• contract management and
• management of correspondence with the public.

MDSI only uses and discloses personal information for the primary purposes for which it is collected or for a closely related secondary purpose; e.g. where the client's needs have changed or become extended or the client has consented to the use or disclosure of the information for the secondary purpose. MDSI will only use your personal information for secondary purposes where it is able to do so in accordance with the Privacy Act.

If necessary to carry out our functions and provide our services and programs, we may need to disclose your personal and sensitive information to external service providers (such as utility/energy providers, legal service providers, other community service providers, etc.).

We may also be required to disclose information by or under law or for various legal purposes.

2.5 Direct Marketing

We collect contact details (which may include name, address, email address, and mobile phone number) when individuals interact with us in order to distribute newsletters and other communications in print and electronic form from time to time.

Please contact our Privacy Officer using the contact details set out at section 5.1 of this Policy to have your details removed from our mailing lists.

We do not supply our database information to other marketing organisations not acting on our behalf.

2.6 How to seek access to and correction of personal information

You have a right under the Privacy Act to access personal information we hold about you.

You also have a right under the Privacy Act to request corrections to any personal information that MDSI holds about you if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.

However, the Privacy Act sets out circumstances in which MDSI can decline access to or correction of personal information (e.g. where access is unlawful under a secrecy provision in portfolio legislation, such as the Aged Care Act 1997).

To access or seek correction of personal information we hold about you, please contact MDSI using the contact details set out at section 5.1 of this Policy.

It is also possible to access and correct documents held by MDSI under the Freedom of Information Act 1982 (the FOI Act).

2.7 Accidental or unauthorised disclosure of personal information

MDSI will prevent unauthorised persons gaining access to an individual’s confidential records and permit individuals access to their own records when this is reasonable and appropriate.

MDSI will take seriously and deal promptly with any accidental or unauthorised disclosure of personal information.

If you believe we have breached the Australian Privacy Principles please contact our Privacy Officer using the contact details set out at section 5.1 of this Policy.

2.8 Data Security

Access to personal information held by MDSI is restricted to authorised persons who are MDSI employees or volunteers.

Electronic and paper records containing personal information are protected in accordance with the relevant MDSI policy and procedures.

MDSI regularly conducts audits to ensure we adhere to our protective and computer security policies.

2.9 Our Website

MDSI’s website is managed internally.

Generally MDSI only collects personal information from its website where a person chooses to provide that information.

If you visit our website to read or download information, MDSI records a range of technical information which does not reveal your identity. This information includes your IP or server address, your general locality and the date and time of your visit to the website. This information is used for statistical and development purposes.

No attempt is made to identify you through your browsing other than in exceptional circumstances, such as an investigation into the improper use of the website.

Some functionality of MDSI’s website is not run by MDSI and third parties may capture and store your personal information outside Australia. These third parties include (but are not limited to) Facebook, YouTube, MailChimp, SurveyMonkey, Twitter and Google and may not be subject to the Privacy Act. MDSI is not responsible for the privacy practices of these third parties and encourages you to examine each website's privacy policies and make your own decisions regarding their reliability.

The MDSI website contains links to other websites. MDSI is not responsible for the content and privacy practices of other websites and encourages you to examine each website's privacy policies and make your own decisions regarding the reliability of material and information found.

2.10 Cookies

MDSI's websites may use cookies for site administration purposes. If for any reason you wish not to take advantage of cookies, you may have your browser not accept them, although this may disable or render unusable some of the features of MDSI's websites.

MDSI's websites may also detect and use your IP address or domain name for internet traffic monitoring and capacity purposes or to otherwise administer the website. No personal information is collected, rather the patterns of usage of visitors to the website may be tracked for the purposes of providing improved service and content based on aggregate or statistical review of user site traffic patterns.

2.11 Electronic Communication

There are inherent risks associated with the transmission of information over the Internet, including via email. You should be aware of this when sending personal information to us via email or via our website. If this is of concern to you then you may use other methods of communication with MDSI, such as post, fax, or phone (although these also have risks associated with them).

MDSI only records email addresses when a person sends a message or subscribes to a mailing list. Any personal information provided, including email addresses, will only be used or disclosed for the purpose for which it was provided.

2.12 Disclosure of personal information overseas

MDSI does not share your personal information with entities outside of Australia.


3. Complaints

3.1 MDSI’s process for handling privacy breach complaints

If you believe we have breached the Australian Privacy Principles please contact our Privacy Officer using the contact details set out at section 5.2 of this Policy.

We take all complaints very seriously and we will endeavour to respond to your complaint and address your concerns as soon as reasonably practicable.

3.2 How to complain to the OAIC

You also have the option of contacting the OAIC (Office of the Australian Information Commissioner) if you wish to make a privacy complaint against MDSI.

The OAIC website ( contains information on how to make a privacy complaint.

If you make a complaint directly to the OAIC rather than to MDSI, the OAIC may recommend you try to resolve the complaint directly with MDSI in the first instance.


4. Privacy Policy Updates

Privacy processes and systems are regularly audited as part of the MDSI audit program and staff, service users and other stakeholders are encouraged to provide ongoing feedback on issues and areas where improvements can be made.


5.   How to contact us

5.1 Enquiries and requests to access or correct personal information

If you wish to:

• make a complaint about a breach of your privacy
• query how your personal information is collected, held, used or disclosed
• ask questions about this Privacy Policy
• obtain access to or seek correction of your personal information
• remove your details from our mailing lists

please contact MDSI’s Privacy Officer using the following contact details:

• phone: 02 4627 1188
• fax: 02 4628 6068
• email:
• mail: Privacy Officer, PO Box 525, Campbelltown, NSW 2560

5.2 Availability of this Policy

This policy is freely available in either hard copy and on our website.

Meeting Space Hire


  • Convenient Location
  • Affordable Rates
  • Catering Available
  • Access to Public Carpark
  • Can accommodate up to 50 people theatre style
  • Ideal space for meetings, seminars, workshops and classes of any kind

Location: Ground Floor, Campbelltown City Centre Building, 171 - 179 Queen Street, Campbelltown

Rates: The meeting space is available to non-government organisations (NGO's) at a special price in blocks of 4 hours.

9:00am to 1:00pm - $100.00 and then $25.00 per hour after that, or 1:30pm to 5:30pm - $100.00

Download Meeting Space Hire

Senior Activities

For enquiries regarding MDSI's Aged Care Groups please call us on 02 4627 1188.

Location addresses listed below table.

AGED CARE GROUPS TIMETABLE as at 05 February 2016

Monday Arabic Rosemeadow Health Centre
Monday Egyptian Glenquarie Seniors Centre
Monday Mauritian The Manse Room 1
Monday Social Support (1st and 3rd Mon of the mth) The Manse Room 3
Monday Spanish The Manse Room 3
Monday Spanish "Latin Flowers" MDSI Main Office
Tuesday Arabic Presbyterian Church
Tuesday Carers Group (once a month) The Manse Room 2
Tuesday Dementia The Manse Room 1
Tuesday Mauritius The Manse Room 3
Wednesday Disability The Manse Room 3
Wednesday Laotian The Manse Room 2
Wednesday Filipino The Manse Room 1
Wednesday Filipino Women's Social Support MDSI Activity Centre
Thursday Dementia The Manse Room 1
Thursday Filipino The Manse Room 3
Friday Dementia  The Manse Room 1
Friday Multicultural Presbyterian Church
Friday Vietnamese The Manse Room 3


The Manse - Rooms 1, 2 & 3 - 32 Lithgow Street, Campbelltown - Tel. 02 4627 1188

MDSI Main Office - Level 3, 171 - 179 Queen Street, Campbelltown - Tel. 02 4627 1188

MDSI Activity Centre - 127 Dunaresq Street, Campbelltown

Glenquarie Seniors Centre - Cnr of Victoria and Brooks St, Glenquarie - Tel. 02 9618 1608

Rosemeadow Comm. Health Centre - 5 Thomas Rose Dr, Rosemeadow - Tel. 02 4633 4100

Presbyterian Church - 40 Lithgow Street, Campbelltown - Tel. 02 4627 1188






Social & Educational Activities

Regular activities are available to help with socialising within the community.


Latin Flower Group (Spanish Grandparents Group)

Time: 1:00pm to 4:00pm
Location: MDSI, Activity Room 1, 3rd Floor, 171 -179 Queen Street

Contact: Adriana on 4627 1188 or 0408 212 320

Coffee Room (A support group for people with disabilities, carers and connecting with others.....)

Time: 10:00am to 12:00pm
Location: MDSI Activity Centre, 127 Dumaresq Street, Campbelltown

Contact: Renica on 4627 1188 or 0413 536 800


Multicultural Women’s Social Group

Time: 9:30am to 12:00pm
Location: Community Hall, Macbeth Way, Rosemeadow

Contact: Fatin on 4627 1188 or 0487 323 726 


Multicultural Women’s Art Group

Time:10:00am to 12:00pm
Location: MDSI Activity Centre, 127 Dumaresq Street, Campbelltown

Contact: Sana on 4627 1188 or 0419 751 552

English Classes

MDSI provides free English classes to migrants.

Navitas English is contracted by the Department of Social Services to deliver the Adult Migrant English Program (AMEP). The AMEP provides eligible migrants and refugees with 510 hours of English language tuition. Navitas delivers the AMEP from MDSI’s Queen Street office. Classes are conducted at beginner, post beginner and intermediate levels. As there are many visa categories, eligibility for the course can only be established by bringing your passport to the Centre at the time of your registration.

Registration and assessments are conducted by appointment only.

The below English classes are also provided at MDSI:


Joe's Conversational English Class

Time: 9:30am - 1:00pm
Location: MDSI, 3rd Floor, 171 -179 Queen Street

Contact: Sana on 4627 1188 or 0419 751 552


Joe’s Conversational English Class

Time: 9:30am - 1:00pm
Location: MDSI, 3rd Floor, 171 -179 Queen Street

Contact: Sana on 4627 1188 or 0419 751 552


MDSI Playgroups are facilitated by qualified staff and are a great opportunity for families to play, learn and interact together as well as connecting with other local families.

Click on the document below to find a Playgroup in your area.


If you would like to know more about MDSI's Playgroups please contact

Sheree Agostino, Child & Parenting Program Coordinator on:

P. 4627 1188

M. 0417 439 610


Download MDSI Playgroup Listing

Useful Links

Below you can find an array of various link to website that may be of assistance.

Australian & State Governments



Disability Services



Environment Conservation and Animal Protection Groups

Gambling Help

"What's Gambling Really Costing You?" DVD available in Arabic, Chinese, Greek, Italian & Vietnamese. Order your free copy:

  • Arabic: Arabic Council Australia - Tel: 02 9709 4333 
  • Chinese: Auburn Asian Welfare Centre - Tel: 02 9646 3695
  • Greek: Greek Welfare Centre - Tel: 02 9516 2188
  • Italian: Co.As.It - Tel: 02 9564 0744
  • Vietnamese: Vietnamese Community in Australia, NSW Chapter - Tel: 02 9727 5599


Legal and Financial 

Local Councils

Media On Line

Members of Parliament

Federal Members

NSW Parliament Members

Migrant Resource Centres

Australian Capital Territory

New South Wales



South Australia


Western Australia


Mental Health

New To Sydney



International Welfare and Charitable Organisations

Volunteering In Australia


Making A Donation

MDSI is a fully registered Deductible Gift Recipient (DGR) which means that donations you make to us worth $2 or more can be claimed as 100% tax deductible. This means you can claim tax deductions for any donations you make to MDSI, both in cash and in kind.

Your donation will assist people in the local community who need crisis help and assistance with keeping families together.

Please download, print and complete the donation form, then either mail or fax it back to us with your financial contribution (please do not mail cash). You can also make a donation in person at our main office.

MDSI thanks you sincerely for your generosity.

Download Form


MDSI supports volunteering as an integral part of Australian society. By becoming a volunteer at MDSI you have an opportunity to contribute to the unique efforts of MDSI in the local community, especially to the culturally and linguistically diverse communities throughout the Macarthur region.

What our volunteers do?

MDSI volunteers help in a variety of programs. People receiving volunteer help have different needs, some require social assistance and others practical assistance, some are from culturally and linguistically diverse backgrounds, some are refugees and others are struggling with family, educational or health problems. Our volunteer roles include:

  • Helping with group activities
  • Helping children in playgroups
  • Cafe assistants for our social enterprise cafe - Cafe Kulcha
  • Assisting frail aged people with shopping or home visits
  • Tutoring young people
  • Teaching English
  • Assisting with environment causes such as the Food Security Project
  • Gardening and maintenance
  • Providing clerical assistance
  • Assisting participants at our Men's Shed
  • Drivers for our community buses, to delivery catering orders and the Drive to Life program

Are you ready to volunteer?

To find out more about volunteering with MDSI call our Volunteer Coordinator, Lisa Harrison or Marcela Fernandez on 4627 1188.

Download Form

Cafe Kulcha

The objective of Café Kulcha is to provide a cafe where customers can purchase great coffee and healthy, fresh and tasty food. Our coffee blend is sourced from an excellent ethical business who assesses the background of the coffee farms by visiting to confirm it is produced ethically and sustainably. They also support social projects and provide benefits to the communities behind the farms.

Our food is purchased locally where possible, and we provide a changing weekly menu, with a fixed menu of favourites. We are happy to try new things and love suggestions so we can meet customers’ expectations.

In addition to Café services we also provide catering for small to medium group gatherings and have also catered for up to 120 people. The catering menu is delicious with constant comments about how fresh and juicy our food is. In the same way that our coffee supplier supports communities they buy coffee from, the purchase of catering from the Café Kulcha supports the projects we believe important such as youth training. When you buy from Café Kulcha it supports your workplace triple bottom line with socially responsible buying or called social procurement.

This means that you are participating in the work MDSI undertakes, you support the profit being used for social good. That is a win, win for you and Café Kulcha.

Café Kulcha and Youth Training

MDSI Café Kulcha is a commercial café but on Saturdays it becomes Saturday Café - a place to provide on the job training and work experience to young people in the Campbelltown area. Campbelltown has higher youth unemployment and this is one opportunity to get transferable skills and the work experience necessary to get entry level work.

MDSI is currently funded from the James N Kirby Foundation to continue the Saturday Café from July 2016 until June 2017. If you know of a young person who is exploring their work or learning options and would like to develop entry level café skills and participate in work experience through Saturday Youth Café, please ring 02 4627 1188.

Café Kulcha is located on Level 1 of the City Centre Arcade, 171-179 Queen Street, Campbelltown (same building as MDSI’s main office, which is on Level 3). The phone number is Ph 02 4620 0095 for direct orders or click on the link to Café Kulcha webpage.

  • Open for Breakfast and Lunch
  • Mon - Fri: 8:00am to 3:00pm
  • Saturday Youth Café 8.30am – 12.30pm

We look forward to seeing you at Café Kulcha!

Visit Cafe Kulcha's website here

Cafe Kulcha and Social Procurement

Cafe Kulcha is a social enterprie cafe. You can read more about this by clicking on the document below.

Download Social Procurement and Cafe Kulcha

Additional Services

Aged Services

MDSI helps the aged of multicultural backgrounds in the Macarthur area. To make enquiries regarding any of our aged services please call 02 4627 1188.

Click here to watch a selection of our Aged Services videos

Multicultural Dementia Day Care Program

Covering Campbelltown, Camden and Wollondilly Local Government Areas.

The Multicultural Dementia Day Care Program is one of four Aged Care Programs offered by MDSI. The program provides day activities for people who have dementia at the same time providing a much needed respite break and information and support for the carer.

Groups are held in a safe, home-like environment. Activities such as craft, gentle exercise, music therapy and outings are tailored to meet needs of clients with all levels of memory loss who come from culturally and linguistically diverse backgrounds and may be losing their ability to speak English. Groups run Tuesday, Thursday and Friday.

The program is delivered by experienced staff as well as volunteers of relevant language and cultural backgrounds. Transport to and from the centre as well as lunch are provided.

A referral can be made by a service provider, friend, carer, family member etc by contacting program coordinator . After the referral is received the program coordinator will arrange for a home visit to complete an assessment.

Service fees for dementia care are $12.00 per day.

Funded by the Ageing and Aged Care Stream, Department of Health.

Multicultural Home Care Packages (MHCP)

Covering Campbelltown, Camden and Wollondilly Local Government Areas.

Community Aged Care, Home Care Packages are a key element in ensuring that staying at home, rather than in residential care, is a real option for the elderly who choose to do so. MHCP’s provide case management of a range of health and support services, together with ongoing monitoring and review of care needs.

MDSI is an approved Home Care Provider and is committed to delivering services on a Consumer Direct Care (CDC) basis. Our organisation is embracing the Consumer Directed Care approach to service delivery, which empowers consumers and their carers with freedom of choice and greater control over their own lives.

MDSI Multicultural Home Care Packages will enable and support you to make your own informed choices about the types of care and services you access, how your funding is spent and engage your involvement in identifying your goals and managing your own package at a level you are comfortable with. 

Funded by the Ageing and Aged Care Stream, Department of Health.

Multicultural Social Support Program

Covering Campbelltown and Wingecarribee Local Government Areas.

The Multicultural Social Support program provides social support services to meet the needs of frail aged, elderly people and younger people with disabilities and their carers from culturally and linguistically diverse backgrounds.

The service aims to enable people to live independently in their own home and provides assistance through a companion (volunteer) either within the home environment or while a person is accessing community services or facilities. The service is primarily directed towards meeting the person’s need for social contact/accompaniment in order to participate in community life and reduce isolation.

Services that we can provide may include:
  • One to one support to attend a social activity
  • Sharing an interest with a small group of people, supported by volunteers
  • Friendly visiting
  • Telephone based monitoring services
  • Letter writing for the client
  • Shopping, bill paying and banking where the client is accompanied by the worker
  • Individual transport to appointments
  • Minor garden and home maintenance

Support services are provided by trained volunteers and include: home-visits, companionship, light house work and other services as negotiated with the service coordinator.

Who is Eligible?
  • Frail older people from CALD backgrounds
  • People from CALD backgrounds with a disability
  • Carers of the above
Is there a cost for the service?
  • Social support/companionship is free of charge
  • Transportation involves a fee per kilometre travelled
How do I access the service?
  • The Multicultural Social Support program accepts self-referrals from any service providers, the amount of assistance depends on resources available and assessment of individual needs.

Funded by the Ageing and Aged Care Stream, Department of Health.

Campbelltown Multicultural Aged Day Care Service

Our emotional, spiritual and physical wellbeing can be enhanced by relationships and friendships formed with other people. There are people within our community who for reasons of health, age or language have difficulty meeting with others and can become isolated and lonely. Our Multicultural Aged Day Care Service provides senior citizens with the unique opportunity of meeting and socializing with people from their own culture. Each group is run by a trained worker who speaks the language of the group providing an important link between the participant and the service. This worker can also help breach the barrier that is faced by many of our elderly from non-English speaking backgrounds by liaising with health professionals, service organizations and government departments ensuring that they have access to information through visiting speakers.

The service recognizes that we are all individuals so where possible programs are tailored to meet the individual needs of the participant and provide an opportunity for social interaction, mental stimulation and physical activity in a safe and secure environment. Outings take place monthly to different locations determined by the group and coordinator (during outings participants are required to bring or buy their own lunch).

Participants are transported to and from the group by South West Community Transport and morning tea and lunch are provided for centre based activities.

The cost to attend a group is $12.00 per person.

Funded by the Ageing and Aged Care Stream, Department of Health.

Centre Based Respite

Centre-Based Respite provides a structured group activities people with an intellectual disability from culturally and linguistically diverse backgrounds who are under 65 years of age.  Our activities are designed to maintain  and support the capacity for independent living and social interaction and are conducted in a day centre setting. We also provide group excursions/activities conducted away from the centre, we provide meals, excursion-associated transport and personal assistance (e.g. help with toileting) involved in attendance at the centre.

Funded by the Ageing and Aged Care Stream, Department of Health.

Service System Development - Sector Support and Development

Covering Macarthur and Wingecarribee Local Government Areas.

The Service System Development - Sector Support and Development Program connects culturally and linguistically diverse (CALD) communities to Home and Community Care (HACC) related programs, and assists Aged Care Service Providers to achieve quality outcomes for the CALD ageing population.

The CALD community benefits from the program with:
  • Increase awareness of and access to HACC funded services
  • Education & information sessions on HACC services
  • Information and resources in a variety of languages
  • Information on resources available to CALD aged, frail and disabled
Aged Care Service Providers benefit with:
  • Links with the CALD community
  • Information on the needs of older persons from CALD communities
  • Workshops on developing strategies for culturally appropriate care
  • Cultural briefings and information sessions
  • Links to CALD resources and Networks

Funded by the Ageing and Aged Care Stream, Department of Health.

Multicultural Community Visitors Scheme (CVS)

What is the Community Visitors Scheme?

This free program provides the opportunity for isolated CALD clients to receive a suitable voluntary community visitor who can talk to them in their own language. With the community visitor speaking the same language as the client, the isolation caused by the language barrier is broken and therefore the resident has an improved quality of life through social contact. Multicultural Community Visitors Scheme (CVS) volunteers make regular social visits and provide companionship and friendship to residents of aged care facility or people living in their own homes that are socially isolated or lonely, and would benefit from a friendly visitor. The CVS also helps to establish links between people living in aged care homes and their local community.

Who can have a community visitor?

Culturally and linguistically diverse (CALD) persons in the Macarthur region who are either living at home or residing in an aged care facility, and who are lonely or socially isolated. This can include residents who have few visits from family or friends and/or have communication or mobility issues.

Who can make referrals?

Anyone can make a referral to the Community Visitors Scheme. If you know someone who is living at home whose quality of life would be enriched by friendly visits, please contact our CVS Coordinator. If the person is residing in an aged care facility – please speak to the residential home’s management team about the program. The residential management team should identify people who may benefit from a visitor and refer them to Macarthur Diversity Services Initiative. Once contacted, Macarthur Diversity Services Initiative endeavours to match residents with a visitor who speaks their language and understands their culture.

What do community visitors do?

A community visitor will regularly visit the resident they are matched with, at least once a fortnight. The visitor and the resident may read, chat, do crosswords, reminisce or listen to music, watch TV together or go for a walk.

How can I become a community visitor?

Macarthur Diversity Services Initiative welcomes volunteers to participate in this program. If you are bilingual and interested in volunteering please feel free to call the Community Visitors Scheme Coordinator to discuss getting involved.

For more information or to make a referral please call the CVS Coordinator Marcela Fernandez on 02 4627 1188.

Funded by the Ageing and Aged Care Stream, Department of Health.

Men's Shed

The MDSI Men’s Shed recognises the special significance of a home workshop or backyard shed in the lives of many men.  The Men’s Shed provides a place to meet, socialise and work either independently or together on projects of choice. 

The Men’s Shed is open four days a week and has around 50 - 60 regular participants, a coordinator for 10 hours per week and volunteers. 

For information on joining the group please contact Andrew McGlinchy on 02 4627 1188.

Board of Management

The Directors listed below are responsible for all oversight and management of MDSI.

  • Ms. Claudia Perry-Beltrame - President
  • Dr. Matthew White - Vice President
  • Jean Alim - Treasurer
  • TBA - Secretary
  • Dr. Alfred Colvin
  • Mr. Milind Kulkarni
  • Ms. Annie Lee
  • Mr. Maher Steitieh

MDSI Senior Management Team

Karin Vasquez

Chief Executive Officer - Email:

Lee-Ann Jones

Finance Manager - Email:

Mission, Priorities & Objectives

“MDSI believes in a world where people matter, communities are connected and everyone is accepted. We believe this is possible through education and participation of community members using our diverse cultural expertise. We ensure we have professional and multi-skilled staff, volunteers and board members who deliver the highest service quality in empowering and creative ways. We do this with respect, trust, open communication, collaboration and courage. We say no to projects and partnerships that do not follow these values. We hold ourselves accountable to these values so MDSI and our community members can thrive.”

MDSI is a registered, not-for-profit charity that offers practical help and support services to the disadvantaged and marginalised. MDSI seeks to ensure that our organisation and our services are relevant and accessible. Based on an integrated service delivery system MDSI’s programs are specifically tailored through five broad service areas: children, youth, family, aged and disability.

MDSI is:
  • Client focused
  • Supports the development of people’s skills by furthering their potential
  • Promotes the equitable distribution of resources and access to services
  • Values and promotes recognition of diversity
  • Embraces the values of community
  • Delivers high quality services


Our mission is to assist disadvantaged and marginalised people by providing services that:
  • Facilitate acceptance and inclusiveness
  • Develop individual, family and community resilience
  • Build enduring relationships

Priorities & Objectives

Our priorities are:
  • Increase our capacity to support the community
  • Ensure our long term viability
  • Strengthen our partnerships with the community
  • Improve organisational quality, accountability and governance

Quality Policy

MDSI is committed to a continuous improvement quality culture to achieve its strategic vision and mission of building the capacity and capability of individuals, families and communities through the provision of an integrated range of services and programs that meet or exceed customer expectations and requirements.

MDSI believes that a quality culture will position it as the provider of choice in the Outer South Western Sydney region and help ensure compliance with legislation, contractual obligations, and service standards.

The objectives of the MDSI quality culture are:

  • Staff, Management and Directors are engaged in renewing service and business practice using the quality improvement cycle- a disciplined process of assessment, planning, implementation and evaluation.
  • Customer satisfaction is achieved by delivering customer-centred, efficient and effective services.
  • The achievement of recognized accreditation standards.
  • Compliance with legislative and funding requirements.

To achieve these objectives MDSI will maintain an infrastructure to support effective and efficient communication processes and knowledge management.

MDSI management will provide strong leadership and clear direction for the quality management system by reviewing the system at least annually in accordance with the Quality Management Review Policies and engage SAI Global to undertake its external auditing.

Aboriginal & Torres Strait Islander Statement

MDSI acknowledges and supports the Reconciliation Statement to respect, promote equity and justice, and value the cultural heritage of Aboriginal and Torres Strait Island people. We actively seek opportunities to work with Aboriginal and Torres Strait Island people through programs and partnerships to make a positive difference in the lives of children, young people, families and communities in South Western Sydney.

MDSI also encourages Aboriginal and Torres Strait Islander participation through a program of employment and career development opportunities within our workplace, including:

  • Encouraging applications from Aboriginal and Torres Strait Islanders as job seekers where possible
  • Seeking targeted funding to provide opportunities for Aboriginal and Torres Strait Islander training, work experience and employment to develop individual and community capacity

Download Annual Report 2016


MDSI was initially established in 1983, as an outreach project of the Liverpool Migrant Resource Centre, to provide settlement and re-settlement services for migrants and refugees residing in the Campbelltown, Camden and Wollondilly Local Government Areas. In 1987 it incorporated as an independent organisation called Campbelltown Migrant Services Association (CMSA), in 1993 we had a name change to Macarthur Migrant Resource Centre (MMRC) and again in 2004 to Macarthur Diversity Services Inc. (MDSI). In 2009 we launched our new name, Macarthur Diversity Services Initiative Ltd (MDSI) reflecting our ongoing commitment to providing new and innovative charitable services throughout the Macarthur region.


MDSI has won a number of awards, which are listed below:

  • 2010 NSW Seniors Week Achievement Award - Outstanding achievement in Health and Wellbeing
  • 2010 Campbelltown Local Business Awards - Service and Trade Local Business Awards
  • 2009 Campbelltown Local Business Awards - Service and Trade
  • 2008 Campbelltown Local Business Awards - Service and Trade
  • 2003 National Multicultural Marketing Awards - Seniors Card Community Award Category
  • 2002 Consumer Protection Awards


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