contact us


MDSI is committed to providing the best possible service but we know things don’t always go the way they should. When this happens we want you to tell us.

You can make a complaint yourself or your partner, family member, friend, carer or anyone else you chose can make and manage a complaint on your behalf. There are also several different ways you can make a complaint.

You can:

  • Contact us in person at Level 3, 171 - 179 Queen Street, Campbelltown
  • Call us on (02) 4627 1188
  • Complete the online complaint form below
  • Complete the Making a Complaint brochure below
  • Send us a letter to P O Box 525, Campbelltown, NSW, 2560
  • Send us an email at
  • Send us a fax on (02) 4628 6068

Note - The translate button on our website will change to language to your preferred one. You can also submit all written complaints in your preferred language.


First Name: Last Name:
Contact No: Email:
Address: Preferred method of contact:

If this complaint is being made on behalf of a service participant, or you would like to nominate a support person to assist you with your complaint, please give name, relationship to service participant and contact details:
Details of complaint (please provide as much detail as possible):
How would you like this complaint resolved?:  

Verification code:  


Download Making a Complaint Brochure

Who you can contact if you are not satisfied with the way your complaint was handled?

If you are not happy with the way we handled your complaint, or you wish to appeal the outcome of your complaint, you can ask for the decision to be reviewed by our Executive Officer. You are also able to contact any of the agency listed below:

Australian Human Rights Commission

Complaints Infoline: 1300 656 419
TTY: 1800 620 241

Ombudsman Office (NSW)

Phone: (02) 9286 1000
Toll Free: 1800 451 524
TTY: 133 677

Family & Community Services, Ageing, Disability & Home Care

Phone: (02) 9377 6000
TTY: (02) 9377 6167

Anti-Discrimination Board (NSW)

Phone: (02) 9268 5555
TTY: (02) 9268 522

Multicultural Disability Advocacy Association

Phone: (02) 9891 6400
National Relay Service: 133 677
Toll Free Phone: 1800 629 072
Telephone Interpreter Service: 131 450

Disability Complaints Service

Phone: (02) 9370 3100
Toll Free: 1800 422 015
TTY: (02) 9318 2138
TTY Toll Free: 1800 422 016


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